Terms & Conditions

Arrowmont Stables & Cabins

CANCELLATION POLICY:      Two weeks or more is needed for cancellation notice and is required for a refund, less a $40 credit card processing fee.  For less than 2 weeks' notice, the full payment is required.  There are no refunds for changes, early departures or late arrivals with less than two weeks notice.  We recommend you purchase Trip Insurance to avoid any possible problems.

Cancellations must be made by writing an email to arrowmontreservations@gmail.com or send a fax to (828) 743-3753. You may call to inquire about a cancellation, but we do need it in writing.  Plus, if you used an online travel site to book, you will need to contact that agency and first cancel your reservation through them.  They do not allow us to do that.  We do not accept cancellations by phone.

OCCUPANCY:        King Vacation cabin standard occupancy is a maximum of 6 people.  Queen Vacation cabin standard occupancy is a maximum of 4 people.    Efficiency unit occupancy is a maximum of 2 people.   These are No Smoking units.

CHECK IN:        You may check-in between 4 PM and 6 PM, Monday through Saturday.  There are no Sunday check-ins.

LATE ARRIVAL:        If you are arriving after 6 PM, please call and we will make arrangements for you to gain entrance to your cabin.

CHECK OUT:        Check-out is at 11 AM except on Sunday.  Sundays have a late check-out of 3 PM.

DEPOSIT:        First night's rate is charged on your credit card for your deposit.   

TAXES:        There are state and local taxes required.  North Carolina Sales Tax is 6.75% and Jackson Co. Travel & Tourism Tax is 4%.

PAYMENT:        You may use Visa, Mastercard, Discover or American Express to secure your reservation and pay your deposit.  Upon arrival, you may pay the balance due with cash or credit cards.

SECURITY DEPOSIT:        A $150 security deposit is required in addition to the cabin deposit.  The security deposit is refunded if your cabin is left in good shape.  Please help keep our rates down by making sure you wash your dishes/pots-pans before leaving.  If our staff is required to clean your kitchen after you leave, a $50 cleaning fee is charged.  Dishes/pots need to be washed to avoid kitchen cleaning fee.

NO SHOW:        The Full cabin/room charge for the full reservation period plus any applicable taxes is charged.

PETS:        We love animals.  But we are just too small to set aside a Vacation Cabin just for pets.  If a pet is found in your cabin, the minimum charge starts at $200 for your pet plus $100 extra for fumigating the unit.  This will be charged to your credit card.

The only exception to the "No Pets" policy is if you are camping.  When camping you may bring your pets if you keep them on a leash.  This is important because of our horse ride program.  New animals surprising horses on a trail may cause someone to fall off their horse and be injured.

**CREDIT CARD VERIFICATION PROCESS:

We want to clarify one thing about the credit card process.  When you provide your credit card information, we need to verify it through a process called "Pre-authorization".  

Sometimes this appears to be an actual charge, especially when viewed on your cell phone.  But it is not.  It is simply guaranteeing the credit card information provided is accurate and the full amount of the rental funds are actually available.  NO funds are transferred to Arrowmont Stables & Cabins at this time.  

If you are using a Debit Card this may cause overcharge fees during the verification process.  

If you have any other questions about the pre-authorization, just call us.