Terms & Conditions

Cancellations

• Notification of cancellation or modifications of reservations can be made up to 14 days prior to arrival date, without incurring a charge.
• Cancellations or modifications of reservations made later than 14 days prior to arrival date will incur a one (1) night fee, for each room.

Check-in and Check-out Dates

You may book up to one year in advance, based on availability.  All guests registering must be 18 years of age or older and must present photo identification upon check-in. Payment for your accommodations required at check-in with accepted credit card or cash. For third party credit card payments, contact the location.

Check-in Time
Rooms are typically available after 12 noon. Guest should contact location on day of arrival for specific times, if needed.

Check-out Time
Check-out time is 11 am.  Late check-outs must be approved and arranged with front desk personnel prior to check-out time.

Occupancy
Generally, one or two persons may occupy a room with one bed. No more than four persons may occupy a room with two double beds.

Room Types and Beds
The maximum number of persons allowed in a room with one king, queen, or double bed is 2. The maximum number of persons allowed in a room with two queen or double beds is 4. An infant may be added to the total number of persons.

Children Traveling with Parents and Occupying the Same Room
The online reservation process provides rates and room types to accommodate only the adults indicated on your reservation. It does not consider any children that you will be traveling with. Please make sure that you reserve a room that provides the number of beds to accommodate each guest (adults and children). You can indicate the number of children traveling with you on the booking page under Additional Information.

Room Payment / Advance Payment

Advance payment of at least the first night's stay should be made at least 14 days prior to arrival.

Rio Vista Resort does not accept prepay vouchers for reservations. In addition, Rio Vista Resort does not accept money orders or cashiers checks as form of payment.

Room charges are paid at registration or by 12 Noon in advance of each subsequent night's stay.

Payment may be made with cash, traveler's check or by VISA/MasterCard).

Advance payments may be made with cash, credit card, or traveler's check. Local Checks (personal, business or organization) must be received 30 days prior to the arrival date. Arrangements for 3rd Party Credit Card billing must be made by calling the Rio Vista Resort directly at least 5 hours prior to arrival of reservation.

Service Animals

At Rio Vista Resort, only service animals are welcome.  There is no additional charge for Service Animals They are permitted unless they pose a health or safety risk or are prohibited by law. To ensure a great trip with your furry friend, please adhere to the following guidelines:

Service Animals that pose a health or safety risk may not remain onsite and include those that, in our managers' discretion,  may cause damage to our property or that of other guests, are too disruptive, are not properly attended, or demonstrate undue aggression.

Animals that assist the disabled, known as "Service Animals," are always welcome, however, any Service Animal that poses a health or safety risk may not remain onsite.

All Service Animals must be declared at check-in. This is very important because it provides our staff with key information about the occupants of each room.

Please be considerate of other guests when walking Service Animals on the property and clean up after your Service Animals.

In consideration of all guests, Service Animals must be on a leash and attended to when outside a guest-room.

Service Animals should not be left alone in a room or automobile.

Due to safety concerns for our employees and your Service Animal, we will not service a room with an unattended Service Animal. All rooms at Rio Vista Resort should be serviced every day to maintain health and cleanliness standards. With extended stays at Rio Vista Resort, rooms should be serviced twice per week. If unavoidable circumstances require a pet to remain unattended in a room while the owner is off-site, the pet must either be secured in a crate or travel carrier or you must notify the front desk that your pet is roaming freely in the room and what timeframe housekeeping is permitted to enter the room when the Service Animal will not be present or when the Animal is secured.

All rooms at Rio Vista Resort should be serviced on designated days to maintain health and cleanliness standards. Rio Vista Resort reserves the right to access rooms every day for housekeeping, maintenance and safety and security.

If you fail to comply with the above and your unattended Service Animal prevents our staff from servicing your room, you may be asked to vacate the property.

Special Requests

Rio Vista Resort will make every effort to honor special requests (such as first floor, crib, etc.) when you make your reservation. However, the availability of these items cannot be guaranteed in advance.

Individual Reservations

You may also reserve rooms by phone,  our website, Email or by simply stopping by the Rio Vista. We regret that reservations may not be made more than one year in advance.

Group Reservations

Group reservations (4 or more rooms) require credit card guarantees or may require an advance payment deposit of the total charges for the first night's lodging. This deposit must be made at least 30 days before the arrival date. Deposit may be made by Cash or Credit Card.

Cancellations

• Notification of cancellation or modifications of reservations can be made up to 14 days prior to arrival date, without incurring a charge.
• Cancellations or modifications of reservations made later than 14 days prior to arrival date will incur a one (1) night fee, for each room.